Privacy Notice

This Privacy Notice describes how Simile AI, Inc. ("Simile AI," "we," "us," or "our") collects, uses, discloses, and otherwise processes information about individuals who use our website (https://simile.com), applications, platforms, tools, and related services (collectively, the "Services"). If you are a current, former, or prospective participant in our surveys, please review the "Participant Privacy Notice" available here.

For purposes of this Privacy Notice, "you" means any individual who interacts with the Services, including customers, website visitors, job applicants, or representatives of companies that do business with us.

By accessing or using the Services, you agree to the collection and use of information as described in this Privacy Notice.

1. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. If we make material changes, we will update the "Last Updated" date and take steps required by applicable law. Continued use of the Services after updates constitutes acceptance of the revised Notice.

2. Collection and Use of Information

When you use or access the Services, we collect certain categories of information about you from a variety of sources. In addition to the specific uses discussed below, we may use this information to provide and improve the Services and to maintain our business relationship, including by enhancing the safety and security of our Services, providing customer support, complying with applicable legal obligations, enforcing any applicable terms of service, and protecting our rights and the rights of our employees, users or other individuals.

A. Information You Provide to Us

Some features of the Services may require you to directly provide certain information, including information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features. Information that you directly submit through our Services includes:

We may collect information you voluntarily provide, including:

Contact Information such as name, email, phone number, company, address. We use this information to create and maintain your account and provide the Services, including to tell you about products or services that may be of interest to you
Account Information such as username, password, and security questions. We use this information to provide the Services, and to maintain and secure your account with us. If you choose to register an account, you are responsible for keeping your account credentials safe. We recommend you do not share your access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Information you include in communications you send to us, for example when sending a message through the Services or requesting support
Payment Information such as bank account, credit or debit card information, and billing address, which we collect using a third party payment processor. We use this information to process your payment and provide the Services, including the demos of our Services.
Job Application Materials such as information included in your resume or CV, references, and job history. We use applicant details to process your application for employment and to evaluate your candidacy.
Submissions you provide through the Services such as messages and information you send us through the "Request a demo" and waitlist forms. We use this information to communicate with you and to provide the Services.

B. Information Collected Automatically

We and third parties may also use cookies, pixels or other tracking technologies to automatically collect certain information about your interactions with the Services. This information is collected and used to tailor your experience with the Services, run analytics, better understand user interactions with the Services, etc. Such information includes:

Device information such as device type, browser type, unique device identifier, operating system, and IP address
Location information such as approximate location derived from your IP address
Information regarding your interactions with the Services, such as log data and usage activity, other clickstream data, timestamps of your interactions, etc.
Information regarding your interactions with our communications, including whether you opened our messages

C. Information from Third Parties

We may obtain information about you from outside sources, including information that we collect directly from third parties and information from third parties that you choose to share with us. Such information includes: Analytics providers (e.g., Google Analytics)
Career and recruiting platforms (e.g., LinkedIn, Indeed, etc.)
Business partners, such as our third-party survey participant recruitment platforms

Any information we receive from outside sources will be treated in accordance with this Privacy Notice. We are not responsible for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.

We may deidentify or anonymize your information such that it cannot reasonably be used to infer information about you or otherwise be linked to you (or we may collect information that has already been deidentified/anonymized), and we may use such deidentified/anonymized information for any purpose.

3. Disclosure of Information

We may disclose your information for legitimate purposes subject to this Privacy Notice, including the following categories of third parties:

Vendors and other service providers that help us provide the Services, including for: system administration, web analytics, customer relationship management, security, cloud storage, marketing communications, payment networks, and payment processing
Affiliates and other corporate group members
Professional advisors such as lawyers, auditors, and consultants
Third parties in connection with or anticipation of an asset sale, merger, acquisition, bankruptcy, or other business transaction

We may also disclose your information as needed to comply with applicable law or any obligations thereunder or in our legitimate interests to cooperate with law enforcement, judicial orders, and regulatory inquiries, to enforce any applicable terms of service, and to ensure the safety and security of our business, employees, and users.

4. Cookies and Other Tracking Technologies

Most browsers accept cookies automatically, but you may control the use of cookies through your browser settings. Blocking cookies may cause parts of the Services to function improperly.

Google Analytics. You may opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

Do Not Track. Your browser settings may also allow you to transmit a "Do Not Track" signal when you visit various websites. Like many websites, our website is not designed to respond to "Do Not Track" signals received from browsers.

5. Third-Party Links and Websites

We may provide links to third-party websites or platforms. If you follow links to sites or platforms that we do not control and are not affiliated with us, you should review the applicable privacy notice, policies and other terms. We are not responsible for the privacy or security of, or information found on, these sites or platforms. Information you provide on public or semi-public venues, such as third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

6. Data Retention

We retain your information for as long as is reasonably necessary for the purposes specified in this Privacy Notice. When determining the length of time to retain your information, we consider various criteria, including whether we need the information to continue to provide you the Services, resolve a dispute, enforce our contractual agreements, prevent harm, promote safety, security and integrity, or protect ourselves, including our rights, property or products..

7. Data Security

Despite our reasonable efforts to protect your information, no security measures are impenetrable, and we cannot guarantee "perfect security." Any information you send to us electronically, while using the Services or otherwise interacting with us, may not be secure while in transit. We recommend that you do not use unsecure channels to send us sensitive or confidential information.

8. Children's Privacy

Our Services are not intended for children, and we do not seek or knowingly collect any personal information about children. If we become aware that we have unknowingly collected information about a child, in particular any child under 13 years of age, we will make commercially reasonable efforts to delete such information from our database. If you are the parent or guardian of a child under 13 years of age who has provided us with their personal information, you may contact us using the below information to request that it be deleted.

9. International Transfers

We are based in the United States. If you are using the Services from outside the United States, please be aware that the information we collect from you may be transferred to, stored and processed in the United States or other countries outside your country of residence.

10. Contact Us

Should you have any questions about our privacy practices or this Privacy Notice, please email or write to us using the information below:

Email: legal@simile.com

Simile AI, Inc.

435 Tasso Street

Palo Alto, CA